Terms of service

REGULATIONS OF THE SLOY ONLINE STORE
Effective from: January 7, 2026

 

§ 1. GENERAL PROVISIONS
1.1. These Regulations define the rules for using the SLOY (Seems Like Only Yesterday) online store, operating at the address sloy.pl (hereinafter referred to as the "Store").
1.2. The Store is operated by:
Optiwriting Sp. z o.o.
Registered office address: ul. Zygmunta Augusta 5/2, 31-504 Kraków
KRS: 0001055905
NIP: 6751787340
REGON: 526268913
E-mail: hello@sloy.pl
Phone: +48 690 640 002
(hereinafter referred to as the "Seller" or "SLOY")
1.3. The Store offers the sale of vintage furniture, lighting, decorations, and functional items (hereinafter referred to as "Products").
1.4. These Regulations are an integral part of the sales agreement concluded between the Seller and the Customer.
1.5. Using the Store signifies acceptance of the provisions of these Regulations.

 

§ 2. DEFINITIONS
2.1. Customer – a natural person, a legal person, or an organizational unit without legal personality, who purchases Products through the Store or other sales channels managed by the Seller.
2.2. Consumer – a Customer who is a natural person making a purchase for a purpose not directly related to their business or professional activity (definition compliant with Art. 22¹ of the Civil Code).
2.3. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for that person (e.g., a sole proprietorship purchasing furniture for the office – benefits from Consumer rights, provided the contract is not of a professional nature).
2.4. Business Day – any day of the week from Monday to Friday, excluding public holidays in Poland.
2.5. Product – furniture, lamp, decoration, or other item offered in the Store (each Product is unique – available as a single item, unless the description states otherwise).
2.6. Multi-channel Sales Channel – an online platform or social media profile (e.g., Instagram, Facebook, Catawiki, Vinted) through which the Seller offers Products outside the sloy.pl website.

 

§ 3. PLACING ORDERS
3.1. Offer and Presentation of Products
3.1.1. Information about the Products (photos, descriptions, dimensions, prices) constitutes an invitation to conclude a contract (they are not an offer within the meaning of the Civil Code).
3.1.2. Each Product is unique (vintage, used) – available as a single item or, in some cases, in a larger quantity. The presentation of a Product in the Store does not guarantee its availability.
3.1.3. The Seller makes every effort to ensure that the descriptions of the Products are consistent with the actual condition. Due to the nature of vintage items (patina, signs of use, minor damage), there may be differences compared to standard new products.
3.1.4. The colors of the Products may differ slightly from those presented in the photos – this depends on screen settings, lighting, etc.
3.2. Prices
3.2.1. The prices of Products listed in the Store are expressed in Polish zloty (PLN) and include VAT (if the Seller is an active VAT taxpayer).
3.2.2. The price visible next to the Product at the time of placing the order is the binding price within the concluded sales agreement (the Seller reserves the right to change prices – this does not apply to orders already placed).
3.2.3. The price does not include delivery costs – the transport cost is provided during the order placement process (before finalization) or determined individually.
3.3. Placing Orders – Sales Channels
3.3.1. The Customer can place an order:
● Via the website sloy.pl (adding the Product to the cart → filling out the order form → choosing payment and delivery method → finalizing the order)
● Via email contact (hello@sloy.pl)
● Via Instagram, Facebook, Catawiki, Vinted, or other multi-channel sales channels (details below)
3.3.2. An order placed through the website requires:
● Providing Customer data (name, surname, delivery address, e-mail, phone number)
● Choosing a payment method
● Choosing a delivery method (or selecting the "personal pickup" option – if available)
● Accepting the Regulations (mandatory checkbox: "I accept the SLOY store Regulations")
3.3.3. After placing an order, the Customer receives an automatic confirmation of order acceptance for processing (e-mail) – it includes the order number, Product details, price, payment method, and delivery address.
3.3.4. The confirmation of order receipt (e-mail) does not constitute the conclusion of a sales agreement – the agreement is concluded when the Seller confirms the availability of the Product and accepts the order (another e-mail: "Order accepted – awaiting payment" or an equivalent message).
3.3.5. The Seller reserves the right to refuse to process an order in the case of:
● Lack of Product availability (sold in the meantime through another channel)
● Reasonable suspicion that the order is inauthentic, placed in bad faith, or violates the law
● Inability to contact the Customer to confirm the order (within 3 business days of placing the order)
3.3.6. Multi-channel Sales (Instagram, Facebook, Catawiki, Vinted, etc.):
a) The Seller also sells Products through social media platforms (Instagram, Facebook) and auction/marketplace services (Catawiki, Vinted, OLX, Pamono, Etsy, Allegro, etc.).
b) Each Product is unique (available as 1 item or, in some cases, in a larger quantity) – it may be offered simultaneously on multiple sales channels.
c) First-come, first-served principle:
The sales agreement is concluded with the first Customer who:
● Placed a binding order (e.g., purchase on sloy.pl, "I'm buying" message on Instagram, winning a bid on Catawiki, completing a purchase through Pamono, Etsy, Vinted, etc.)
● Received confirmation of order acceptance from the Seller (e-mail, private message, transaction confirmation on the platform)
d) If the Product has been sold on another channel:
The Seller will promptly (within 24 hours) notify the Customer who placed the order later about the lack of Product availability. In such a case, the sales agreement is not concluded, and any funds paid (if the Customer managed to make a payment) will be refunded within 7 business days.
e) Regulations of external platforms:
In the case of a purchase through Catawiki, Vinted, Pamono, Etsy, Allegro, etc. – in addition to these Regulations – the regulations of those platforms also apply (to the extent they are not contrary to these Regulations). In case of conflicting provisions – the more favorable provisions for Consumers shall apply.
f) Contact and finalization of the transaction:
If a Customer made a purchase on Instagram/Facebook (private message: "I'm buying this armchair"), the Seller will:
● Confirm the Product's availability
● Arrange delivery and payment details (e-mail, phone, or further contact via messenger)
● Send a payment link (PayPal, bank transfer) or bank transfer details
● After receiving payment – ship the Product (in accordance with § 5 of the Regulations)
g) Disclaimer:
The Seller is not responsible for communication delays resulting from the technical limitations of external platforms. The Customer undertakes to provide additional contact information (e-mail, phone) for the efficient finalization of the transaction.

 

§ 4. PAYMENTS
4.1. The Customer can pay for the order in the following way:
● Bank transfer (prepayment – bank transfer details in the order confirmation)
● PayPal (payment link sent by e-mail or available on the order page)
● Other payment methods (if individually agreed with the Seller – e.g., on-site payment for personal pickup)
4.2. Payment Deadline:
The Customer is obliged to make the payment within 48 hours from receiving the order acceptance confirmation.
4.3. If the Customer fails to make the payment within the period specified in point 4.2, the Seller has the right to:
● Call the Customer to pay (e-mail, SMS, phone – additional deadline: 3 business days)
● Withdraw from the contract (after the ineffective expiry of the additional deadline) – the Customer loses the right to purchase the Product
4.4. Payment Confirmation:
The Seller sends the Customer a confirmation of payment receipt (e-mail) – when the funds are credited to the Seller's account.
4.5. Margin Invoice:
The Seller will issue a margin invoice. The invoice will be sent to the Customer's e-mail address (in PDF format).

 

§ 5. DELIVERY
5.1. Delivery Costs:
The delivery cost is determined individually (depending on: Product dimensions, weight, distance, need for specialized transport). The Customer is informed about the delivery cost before finalizing the order (in the cart or via phone/email contact).
5.2. Processing Time:
The Product will be shipped within 2-7 business days from the date the payment is credited – unless the parties agree on a different date (e.g., longer – in case of necessary renovation of the Product, or shorter – if the Product is ready for shipment).
5.3. Delivery Methods:
a) Courier (InPost, DPD, UPS, DHL, etc.) – for smaller Products (lamps, decorations, small furniture)
b) Specialized transport (transport company) – for large furniture (sofas, armchairs, chests of drawers, tables) – the Seller organizes the transport or indicates a transport company (delivery cost determined individually)
c) Personal pickup – possible after prior arrangement of the date and place of pickup (Kraków – the Seller will notify the Customer about the availability of the personal pickup option)
5.4. Shipping Information:
The Seller will inform the Customer about the shipment of the Product (e-mail or SMS) – along with the tracking number (if applicable) and the estimated delivery date.
5.5. Delivery Delays:
If the delivery is delayed (for reasons beyond the Seller's control – e.g., courier delays, weather conditions), the Seller will immediately notify the Customer (e-mail, phone) upon receiving such information from the carrier.
5.6. Customer's Obligations upon Receipt:
a) The Customer (or a person authorized to receive) is obliged to check the shipment in the presence of the courier/deliverer:
● Whether the shipment shows signs of damage (cracked packaging, dents, etc.)
● Whether the contents are consistent with the order
b) In case of damage to the shipment, the Customer should:
● Refuse to accept the shipment (if the damage is significant) – the courier will draw up a damage report
● Accept the shipment with a note of damage (write on the shipping document: "shipment damaged – I reserve the right to file a complaint")
● Immediately notify the Seller (e-mail + photos of the damaged shipment)

 

§ 6. RIGHT OF WITHDRAWAL (only Consumers and Entrepreneurs with consumer rights)
6.1. Who has the right to withdraw:
A Consumer and an Entrepreneur with consumer rights have the right to withdraw from the sales agreement without giving any reason within 14 days from the day of receiving the Product.
6.2. Deadline:
The 14-day period is counted from the day on which the Customer (or a third party other than the carrier and indicated by the Customer) took possession of the Product.
6.3. How to withdraw:
To withdraw from the contract, the Customer must inform the Seller of their decision by means of an unequivocal statement (e.g., an e-mail to: hello@sloy.pl, a letter sent by post to the address: Optiwriting Sp. z o.o., ul. Zygmunta Augusta 5/2, 31-504 Kraków).
The Customer may use the model withdrawal form (appendix to these Regulations – available at sloy.pl or in the order confirmation e-mail), but it is not obligatory.
6.4. Effects of withdrawal:
a) The Seller will refund to the Customer all payments received (Product price + delivery cost – unless the Customer chose a delivery method more expensive than the cheapest available – in which case the Seller refunds the cost of the cheapest delivery).
b) The refund of payments will be made immediately, and no later than 14 days from the day on which the Seller was informed of the Customer's decision to withdraw from the contract.
c) The Seller will make the refund using the same payment methods that were used by the Customer (unless the Customer expressly agrees to another method – e.g., the Customer paid by PayPal → the Seller refunds to PayPal; the Customer paid by bank transfer → the Seller refunds by bank transfer to the indicated account number).
d) The Seller may withhold the refund until the Product is received back (or the Customer provides proof of its return – e.g., a tracking number).
6.5. Return of the Product:
a) The Customer is obliged to send back the Product to the Seller's address (SLOY, ul. Przewóz 34, 30-716 Kraków) immediately, and no later than 14 days from the day on which they informed the Seller about withdrawing from the contract.
b) The cost of returning the Product is borne by the Customer.
c) The Customer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
Example: The Customer may inspect the Product, touch it, measure it (as in a brick-and-mortar store). They may not use the Product intensively (e.g., sit on the armchair every day for 14 days, move the furniture repeatedly – causing scratches, etc.).
6.6. Exclusions from the right of withdrawal:
The right of withdrawal does not apply to contracts for:
● Products made to order (e.g., an armchair with individually selected upholstery) – detailed conditions of execution are specified in a separate Agreement concluded individually with the Customer.

 

§ 7. COMPLAINTS
7.1. Liability for non-conformity of the goods with the contract (Consumers, Entrepreneurs with consumer rights, and Entrepreneurs)
7.1.1. The Seller is liable to the Customer for the non-conformity of the Product with the contract based on the provisions of the Act of 30 May 2014 on consumer rights.
7.1.2. Term of liability for non-conformity of the goods with the contract:
a) Consumers and Entrepreneurs with consumer rights: the liability for non-conformity of the Product with the contract is 2 years from the date of delivery of the Product.
b) Entrepreneurs (not being Entrepreneurs with consumer rights): the liability for non-conformity of the Product with the contract is 1 year from the date of delivery of the Product (unless the parties agree otherwise).
7.1.3. Presumption of the existence of a defect (Consumers only):
If a physical defect is found within 2 years from the date of delivery of the Product, it is presumed that the defect existed at the time the risk passed to the Consumer (unless the Seller proves that the defect arose later – e.g., as a result of improper use by the Customer).
NOTE (Vintage Products):
Due to the nature of the Products, natural signs of use (patina, minor scratches, slight damage, dents, abrasions, wood discoloration, etc.) do not constitute physical defects – if they were described in the Product sheet (photos + description). Before purchasing, the Customer confirms that they have familiarized themselves with the condition of the Product presented in the Product sheet, which defines the agreed condition of the Product.
7.1.4. Customer's rights in case of a defect:
a) Consumers and Entrepreneurs with consumer rights:
In case of non-conformity of the Product with the contract, the Consumer / Entrepreneur with consumer rights may demand its repair or replacement.
The Seller may make a replacement when the Consumer / Entrepreneur with consumer rights demands repair, or a repair when the Consumer demands replacement, if bringing the Product into conformity with the contract in the manner chosen by the Consumer / Entrepreneur with consumer rights is impossible or would require excessive costs for the Seller.
Due to the unique nature of vintage Products (availability of a single item), the parties agree that replacing the Product with an identical one is usually impossible. In such a case, the Seller will offer repair or proceed to the next stage of claims (price reduction / withdrawal from the contract).
A Consumer / Entrepreneur with consumer rights may submit a statement on price reduction or withdraw from the contract when:
● The Seller refused to repair/replace or did not carry them out;
● The lack of conformity of the Product with the contract persists, even though the Seller has tried to bring the Product into conformity.
A Consumer / Entrepreneur with consumer rights cannot withdraw from the contract if the defect is insignificant (a minor scratch, a barely visible discoloration, etc. – which does not affect the functionality of the Product).
b) Warranty towards Entrepreneurs not being Entrepreneurs with consumer rights:
Towards Customers who are not Consumers or Entrepreneurs with consumer rights, the liability under the warranty for physical defects is completely excluded.
7.1.5. Filing a complaint:
The Customer files a complaint:
● By e-mail: hello@sloy.pl (recommended – description of the defect + photos)
● By post: Optiwriting Sp. z o.o., ul. Zygmunta Augusta 5/2, 31-504 Kraków (recommended to send photos as an attachment or link)
The complaint should include:
● Customer data (name, surname, address, e-mail, phone number)
● Order number
● Date of purchase / receipt of the Product
● Description of the defect (in detail – what is wrong?)
● Detailed photos of the defect
● Customer's request (repair / replacement / price reduction / withdrawal from the contract)
A model complaint form is available at sloy.pl (appendix to the Regulations) – using the model is not obligatory.
7.1.6. Complaint processing time:
The Seller will respond to the complaint within 14 days of its receipt.
If the Seller does not respond to the complaint within 14 days, the complaint is considered to have been accepted as justified (the Customer will receive the requested remedy for the defect).
7.1.7. Returning the Product for repair/defect assessment:
If it is necessary to return the Product (for repair or defect assessment), the Seller:
● Covers the shipping cost (the Seller sends a return label or reimburses the Customer for the costs incurred – upon presentation of proof of postage)
● Repairs the Product within a reasonable time (depending on the complexity of the repair – the Seller will inform the Customer about the estimated repair time)
● Returns the repaired Product at the Seller's expense (the Seller organizes the return transport)

 

§ 8. SELLER'S LIABILITY
8.1. The Seller is liable for the non-performance or improper performance of the sales agreement in accordance with the provisions of the Civil Code and the Act on consumer rights.
8.2. Limitation of liability towards Entrepreneurs:
Towards Customers who are Entrepreneurs (not being Entrepreneurs with consumer rights), the Seller's liability for damages for non-performance or improper performance of the contract is limited to the actual damage suffered by the Customer (excluding lost profits) – up to the amount of the price of the purchased Product.
8.3. The Seller is not liable for:
● Delivery delays resulting from circumstances attributable to the Customer or the carrier (e.g., providing an incorrect address, absence at the place of delivery)
● Damage resulting from improper use of the Product (not in accordance with the instructions, purpose)
● Mechanical damage that occurred after the Product was delivered to the Customer (unless the Customer proves that the damage existed at the time of delivery)
● Natural wear and tear of the Product (fading, discoloration resulting from exposure to light – applies to vintage furniture)

 

§ 9. NATURE OF THE PRODUCTS (VINTAGE / USED)
9.1. The Products offered in the Store are vintage, used, collectible items – they come from the secondary market (auctions, flea markets, private collections, foreign imports).
9.2. Due to their age and history of use, the Products may have:
● Natural patina (discoloration of wood, metal, fabrics)
● Signs of use (minor scratches, abrasions, dents)
● Slight damage (chips in the lacquer, minor cracks, conservation repairs)
● Differences from the original manufacturer's specification (e.g., replaced elements, repairs made by previous owners)
9.3. The above features do not constitute physical defects of the Product within the meaning of the provisions on liability for non-conformity of the Product with the contract – they are a natural consequence of the item's age and history.
9.4. The Seller makes every effort to accurately describe the condition of each Product (text description + photos). The Customer is obliged to familiarize themselves with the description and photos before purchasing.
9.5. If the Customer has doubts about the condition of the Product – they can contact the Seller (hello@sloy.pl, phone +48 690 640 002) and ask for additional photos or information.
9.6. The Customer's acceptance of the order means acceptance of the condition of the Product as described in the Product sheet (photos + description).

 

§ 10. FINAL PROVISIONS
10.1. In matters not regulated by these Regulations, the following provisions shall apply:
● The Civil Code
● The Act on Consumer Rights (of 30 May 2014)
● The Act on the Provision of Electronic Services (of 18 July 2002)
● GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council)
● Other applicable provisions of Polish law
10.2. The Seller reserves the right to amend the Regulations for important reasons (e.g., change in law, change in the scope of services, change of Seller's data). The amendments shall enter into force on the date specified by the Seller (not shorter than 14 days from the date of publication of the amended Regulations on the sloy.pl website).
10.3. The amendment of the Regulations does not apply to orders placed before the amendments came into force – such orders are subject to the Regulations in force on the day the order was placed.
10.4. Any disputes arising from sales agreements between the Seller and the Customer will be resolved:
● In the case of Consumers: by the court competent according to the provisions of the Code of Civil Procedure (the Consumer may choose the court competent for their place of residence)
● In the case of Entrepreneurs: by the court competent for the Seller's registered office (Kraków)
10.5. The Consumer has the option of using out-of-court complaint and redress procedures:
● ODR (Online Dispute Resolution) platform: https://ec.europa.eu/consumers/odr
● Voivodeship Inspectorates of Trade Inspection (mediation, arbitration court)
● District (city) consumer ombudsmen
10.6. The Regulations shall enter into force on January 7, 2026.