Refund policy
WITHDRAWAL FORM
MODEL WITHDRAWAL FORM (This form should be completed and returned only if you wish to withdraw from the contract)
Recipient: Optiwriting Sp. z o.o. ul. Zygmunta Augusta 5/2, 31-504 Kraków, Poland E-mail: hello@sloy.pl
NOTE! Products should be returned only to the warehouse address: SLOY (Optiwriting Sp. z o.o.), ul. Przewóz 34, 30-716 Kraków, Poland. Please do not send returns to the SLOY company headquarters address.
I/We() hereby inform you of my/our() withdrawal from the contract of sale of the following items(*): .................................................................................. ..................................................................................
Order number: ...................................... Date of receipt: ......................................
Name of the Consumer(s): ..................................................................................
Address of the Consumer(s): .................................................................................. ..................................................................................
E-mail: ...................................... Phone: ...................................... (optional)
Bank account number for the refund (to be filled in only if you wish to receive the refund to a bank account or if the payment was made by cash on delivery/traditional bank transfer): .................................................................................. Account holder: ......................................
Date: ......................................
Signature of the Consumer(s): ...................................... (only if the form is submitted in paper version)
(*) Delete as appropriate.
PRODUCT RETURN ADDRESS: SLOY (Optiwriting Sp. z o.o.) ul. Przewóz 34 30-716 Kraków Poland
COMPLAINT FORM
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COMPLAINT SUBMISSION FORM
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Addressee:
Optiwriting Sp. z o.o.
ul. Zygmunta Augusta 5/2, 31-504 Kraków
E-mail: hello@sloy.pl
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CUSTOMER DETAILS
Field Details
First and last name / Company name ………………………………………………………………
Address ………………………………………………………………
E-mail ………………………………………………………………
Phone ………………………………………………………………
Tax ID (if applicable) ………………………………………………………………
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ORDER DETAILS
Field Details
Order number ………………………………………………………………
Date of purchase ………………………………………………………………
Date of Product receipt ………………………………………………………………
Product name / description ………………………………………………………………
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DESCRIPTION OF THE DEFECT
Please describe the defect of the Product in detail (when it was noticed, what it consists of, the circumstances of its occurrence):
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
We remind you that in accordance with § 9 of the Terms and Conditions, characteristics typical of vintage items (e.g., patina, minor signs of use), of which the Customer was informed in the Product description, do not constitute grounds for a complaint.
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PHOTOS OF THE DEFECT
Please attach photos documenting the defect (link to photos in the cloud or as e-mail attachments):
………………………………………………………………………………………………………………
Please attach a minimum of 3 photos: (1) a close-up of the defect, (2) the entire product, (3) the packaging/protective materials.
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CUSTOMER'S REQUEST
Please check the selected request:
STAGE 1:
☐ Repair of the Product (free repair of the defect)
☐ Exchange of the Product for a defect-free one (note: for vintage/unique products, an exchange may be impossible)
STAGE 2 (if repair/exchange is impossible or ineffective):
☐ Price reduction by the amount of: ……………………… PLN
☐ Withdrawal from the contract (return of the Product + refund of the price paid)
(possible only in the case of a substantial defect)
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PREFERRED METHOD OF REFUND
(in case of a price reduction or withdrawal from the contract)
Field Details
Bank account number ………………………………………………………………
Account owner ………………………………………………………………
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Date: ………………………………………………
Customer's Signature: ………………………………………………
(only if the form is submitted in paper version)